In its 2022 Innovation Excellence Awards, Canstar has recognised PetSure’s GapOnly® payment service.

GapOnly® is a payment service innovating the claims experience. GapOnly® reviews and calculates eligible pet insurance claims while customers are still at the vet.  Customers simply pay the difference between the vet’s invoice and the claim benefit under the policy (“the gap”) and go.

This paperless, in clinic service was recognised by the Cantsar judges as a unique and convenient payment service for pet insurance customers claiming for eligible vet bills. They commented that GapOnly® may have a significant impact on customers, helping to reduce the up-front cost of eligible vet bills as customer’s simply pay the gap and go.

“We are delighted to be recognised by Canstar for our innovative GapOnly® payment service for claims,” commented Alexandra Thomas CEO of PetSure.

“GapOnly® helps make it easier for vet clinics and customers.  Instead of having to pay a large vet bill on the spot and up front, GapOnly® allows the claim to be processed on the spot in the vet clinic and the customer then only pays the gap.”

“PetSure has invested in GapOnly® to help take the stress and worry away for customers when making healthcare decisions for their pets at the clinic.  By making pet insurance more accessible to Australians we aim to improve health outcomes for pets and their owners,” Ms Thomas said.

GapOnly® is transforming the claims and claim pre-approval experience with less out of pocket expenses for eligible vet bills for the Pet parent when they pay the gap, available in 700+ vet clinics and specialist hospitals Australia-wide.

Currently, customers of recognisable pet insurance brands benefit from the GapOnly® payment service, including Pet Insurance Australia, Woolworths, RSPCA, BowWowMeow, Guide Dogs,, PetBarn, and HCF.

GapOnly® is a trademark owned by PetSure (Australia) Pty Ltd ABN 95 075 949 923, AFSL 420183 (PetSure). GapOnly is available at participating vets with an eligible pet insurance policy. Meet our partners at

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Peter Duyvestyn, BlueChip Communication +61 439878942

About PetSure

At PetSure, we’re on a mission to improve pet healthcare moments so that dogs, cats and their people can enjoy healthier and happier lives together.

Administering insurance for pets is how we got started more than 20 years ago, and we remain an industry leader as an insurance underwriting agency, providing insurance for pets via our distribution partners.

We’ve led the market, broadening the kinds of services insurance policies cover and making policies transparent, while leading the industry and defining its trends.

PetSure focuses on pet health, pet welfare, supporting the industry and its people, and investing and improving technology and services to the industry.

Our work in the community extends to supporting our industry through programs designed to encourage youth to pursue higher education, inspire Vets of the future, and offer new vet graduates work experience opportunities.  We want to help foster a growing industry that invests in its people.

PetSure’s services, its products, its investments and its advocacy are all delivered by its dedicated people with our values at the core of everything we do.